Returns & Exchanges

At The Phoenix Shop, we want you to feel reborn in your new wardrobe; if your purchase isn't a perfect fit, you can return unworn items within 30 days of delivery. We offer a seamless return process to ensure your shopping experience remains as effortless as your style.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, download and print your prepaid shipping label and include the original packing slip inside your parcel.

• 3.
  Package and Ship

  Place the items in their original packaging with tags attached and drop off the package at any authorized courier location.

• 4.
  Receive Your Refund

  After our team inspects the returned garments, your refund will be processed back to your original payment method within 5-7 business days.